Introduction and Acceptance of Terms
- Purpose: These Terms and Conditions (“Terms”) govern your use of the website www.peptosyn.com (“Site”) and the purchase of products from Peptosyn Oil and owers (“we,” “us,” or “our”).
- Acceptance: Clearly state that by accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you should not use the Site.
- Age Restriction: The Site is intended for users who are at least 18 years old.
2. Product Use and Disclaimers
- Disclaimer of Responsibility for Misuse:
- “We take no responsibility for any misuse of Peptosyn Oil; this applies to people we sell to and people who are gifted this product.”
- Use at Own Risk:
- All use of the site and product is at your own risk.
- Any harm caused by the misuse of this product is the responsibility of the reader and user of Peptosyn Oil—failure to follow instructions, reading instructions, conducting patch tests, or consulting healthcare providers.
- Harm to Minors or Animals:
- We take no responsibility for the harm to minors or animals.
- Not for use by children, “Keep out of reach of children,” “Do not let animals lick application area.
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- No Medical Claims: Peptosyn Oil is not intended to diagnose, treat, cure, or prevent any disease, and is not a substitute for professional medical advice.
3. Ordering Process
- Order Acceptance: Orders will be confirmed via email.
- Order Processing & Dispatch:
- Orders are processed and dispatched within three working days.
- Working days = Monday to Friday, excluding public holidays in Portugal.
- Factors that might delay processing (public holidays, high demand, unforeseen circumstances).
- Availability: Products are subject to availability.
- Pricing Errors: We take great care to price our products carefully.
4. Pricing and Payment
- Currency: Euros – €.
- Taxes: No VAT is currently charged.
- Payment Methods: All cards and credit cards, Crypto and Cash
- Payment Security: Payments are taken via a secure third-party payment gateway, and we do not store any financial details..
5. Shipping and Delivery
- Shipping Costs:
- Postage varies depending on your location. We ship from Portugal and the UK.”
- Our fees include shipping up to 4 bottles of oil within the UK and the EU.
- Shipping Locations: Worldwide
- Delivery Times: Varies Depending on Country.
- Incorrect Information:
- We take no responsibility for incorrect information, like addresses and names for postage.
- Customs, Duties, and Import Costs:
- We are not responsible for any changes related to import costs for your country.
- The customer is responsible for all import duties, taxes, customs fees, and any other charges levied by their country of residence.
- Customs Clearance Process:
- We are not responsible or have any communication with any customs clearance process.
- We have no control over customs processes, and any delays or issues arising from customs are the customer’s responsibility.
- Peptosyn Oil is not illegal, but each country follows their own customs investigations.
6. Returns, Refunds, and Cancellations
- No Refund for Hygiene Reasons:
- We offer no refunds for products received due to hygiene reasons.
- Legal Note: We comply with EU consumer rights, including the “right of withdrawal” (14-day cooling-off period) for online purchases. Hygiene exceptions usually apply if the product’s seal is broken after delivery and it’s not suitable for return due to health protection or hygiene reasons.
- Damaged/Defective Products: We are not responsible for damaged products and do not offer replacements or refunds.
- Order Cancellation: You can cancel your order before it is dispatched or before a tracking number is issued.
7. Intellectual Property Rights
- All content on the Site (text, graphics, logos, images, software) is the property of the owners and is protected by copyright, trademark, and other intellectual property laws. Copyright number; Protect my work UK: 21780010224S009 & 21780080224S074
8. Limitation of Liability
- Nothing in this agreement excludes or limits Solactive’s liability to the extent that any applicable law precludes or prohibits any exclusion or limitation of liability. Except in connection with each Party’s indemnification obligations hereunder, neither Party shall be liable to the other Party for any indirect or consequential damages, including, but not limited to, lost time, lost money, lost profits or good-will, whether in contract, tort, strict liability or otherwise, and whether or not such damages are foreseen or unforeseen.
9. Governing Law and Jurisdiction
- Governing Law: These Terms shall be governed by and construed by the laws of the UK, Portugal and the European Union..
- Jurisdiction: You agree that the courts of [City in Portugal, e.g., Lisbon], Portugal shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms.
10. Changes to the Terms and Conditions
- We reserve the right to modify these Terms at any time, and any changes will take effect upon posting on the Site.
11. Contact Information
- You can contact us at info@peptosyn.com